User cannot change password but password change is forced
If a user tries to log in to email/domain and a password change is required but they cannot change the password, there may be an error in Active Directory.
- Navigate to the user in AD
- right click and choose ‘properties’
- go to ‘Account’
- Untick the box ‘User cannot change password’
If the box was ticked, removing the tick should correct the problem.
